Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. These terms (the “Terms”) govern your use of the Website at https://www.shivasi.org (“Site”) and any services provided either by telephone or e-mail provided by Shivasi International Solutions, its subsidiaries, affiliates, third party vendors and its contractors (“Shivasi International Solutions “, “We”, “Our”, or “Us”). By accessing, ordering or using the Services via telephone or online via the Site, you (“You” or “Your” means you or, for services designed for businesses (“Business Services”), the legal entity that you are authorized to represent and on whose behalf the Business Services are purchased) and other users of the Services (collectively, “Users”) agree to these Terms and Our Privacy Policy available at https://shivasi.org/privacy-policy.html.

Terms of Use

We provide you Services subject to your compliance with the Terms. Shivasi International Solutions reserves the right to refuse to provide the Services to anyone at any time without notice for any reason. You represent and warrant to Us that (a) You are at least 18 years old; (b) You have the right, capacity and authorization necessary to legally bind Yourself to the Terms; (c) You have read and agree to the terms of the Privacy Policy on the Site, (d) You will comply with all treaties, laws, rules and regulations applicable to Your use of the Services, (e) any information You submit to Shivasi International Solutions is correct and complete, and (f) any payment or credit card information You supply is correct.

Scope of Services

You may initiate the Services via telephone, via the Site, or other means made available by Shivasi International Solutions. We will use commercially reasonable efforts to answer your technology question and resolve your technology queries for a fee as set forth in the Site or as quoted on the telephone, as applicable. Shivasi International Solutions may provide certain portions of the Services via e-mail. We may set forth limits to the technology we provide. Certain Services may have minimum requirements.Shivasi International Solutions Services may include Services that are available on a one-time basis, for a fee (“Individual Services”).

Authorization of the Services

You acknowledge that by your use of the Services You are authorizing Shivasi International Solutions to provide information asked by the engineer for the purpose of services.

In connection with delivering the Services, Shivasi International Solutions may download and use software. Other than as set forth in the warranty section below, you agree that Shivasi International Solutions has no responsibility or liability under any circumstance at any time for any loss or harm that may arise from or may be related to the Services.

We have no obligation to, monitor and/or to review all materials posted to the Site or through the Site’s services or features by third parties, and we are not responsible for any such materials posted by third parties. We are not responsible for any failure to monitor, review and/or delete any materials posted to the Site or through the Site’s services or features by third parties. However, We reserve the right at all times to disclose any information as necessary or advisable to satisfy any law, regulation or government request; and to edit, to refuse to post or to remove any information or materials, in whole or in part, that, in Our sole discretion, are in violation of these Terms or applicable law. We may also impose limits on certain features of the Site or restrict your access to part or all of the Site without notice or penalty if we believe you are in breach of the guidelines set forth in Our Terms or in violation of applicable law without notice or liability.

Data Backup

You are solely responsible for maintaining and backing up all information, data, text or other materials (collectively “customer data”) and software stored on your device and storage media before ordering the services. You acknowledge and agree that Shivasi International Solutions or its referral partners have no responsibility or liability under any circumstance at any time for any loss or corruption of customer data, software or hardware that may arise out of the services. If you wish to order data backup services which are sold separately and subject to separate terms of service and privacy policy, please visit our website. Shivasi International Solutions does not provide separate backup copies or support installation of unlicensed software to customers. Please ensure that you have a licensed copy of all necessary software.


If you have purchased an Individual Service from Shivasi International Solutions, then the following warranty applies: if we are not able to answer your question or resolve your queries and you have complied with all of your obligations in these Terms, We will not charge you a fee for the Individual Service. If you experience a problem with the resolution we provided and you call us within seven days from the day. You originally received the Individual Service, We will use commercially reasonable efforts to try to resolve your problem at no additional charge. If those efforts are unsuccessful, we will refund the fees that you paid for the Individual Service.

Shivasi International Solutions makes no warranties or representations with respect to advice, guidance, information or other content posted to the Community portion of the Site or otherwise supplied to the Site by any third party, and expressly disclaims all warranties, express or implied, with respect to Community content and other third party content available on the Site.

Disclaimer of warranties

you understand and agree that except as expressly set forth above, the services including (without limitation, all advice, content, and software) are provided “as is,” without warranty of any kind, either express or implied, including, without limitation, any warranties concerning the availability, accuracy, completeness, usefulness of the services, and any warranties of title, non-infringement, merchantability or fitness for a particular purpose. Shivasi International Solutions does not warrant that the services will be timely, secure, uninterrupted, error free, or successful in resolving your question or technology problem. Shivasi International Solutions makes no warranty that the services will meet your expectations or requirements. No advice, results, content or materials whether oral or written, obtained by you from the services shall create any warranty. Any content or software that you access, download or use with the services is done at your own discretion and risk and you agree that you will be solely responsible for any damage that results from such activities.
Some jurisdictions do not allow the exclusion of certain warranties so the above limitations may not apply to you.

Use of software and tools

You acknowledge and agree that use of all Shivasi International Solutions software and third party software and tools accessed, downloaded or otherwise provided or made available with the services (collectively “software”) are subject to the license agreements that may appear or be referenced when you access or download the software. You may not access, download or use any software without agreeing to the terms and conditions of the license agreements without modification. You agree that we may download and utilize software from third party web sites and accept any applicable license agreements on your behalf. You acknowledge and agree that we may download and install trial versions of software that will expire and cease to function after a certain period of time (usually thirty days) unless you purchase a license to continue using such software. You agree that we may, but are not obligated to, remove any software downloaded to your device during the services after we have completed or terminated the services.

Customer responsibilities

You must cooperate with Shivasi International Solutions and promptly respond to our requests for information and comply with our requests to take actions to resolve your queries. In order to provide you the services, you may be required to consent to the downloading and use of software on your device and accept all applicable license agreements for the software(s).

Registration, passwords and security

In order to use certain software or services, we may require that you register. During the registration process, you may be asked to designate, or we may designate for you, a user name and password. You are responsible for maintaining the confidentiality of any password or account information you receive from Shivasi International Solutions. You must provide complete and accurate identification, contact, and other information required as part of the registration process.
Shivasi International Solutions has no liability for any unauthorized use of the services under your account or on your device.

Payment & Return Policy

The applicable fees for the services, order are available on the Site and/or may be quoted on the telephone. The fee for the Services will be charged directly on your credit card and you agree to pay the charges applicable to your selected Services, as well as any applicable taxes.
For all Packages exceeding the service order amount of $199.99, the maximum warranty duration is one (1) month.
You may cancel any Service within seven (7) days following your purchase of the Service and get REFUND by contacting sales@shivasi.org.

Service Availability

The Services may not always be available in your time zone or geographic location. The Services may not always be available due to system maintenance or Internet service disruptions.

Use of the Services

Your use of the Services is only for your personal and internal business purposes on your technology, and not for commercial use, including resale or transfer to others. You may not sell, lease or rent access to or use of the Services. You may not allow manufacturers, suppliers or vendors of your technology, or providers of services relating to such technology, to access or use the Services.
You may not use, download or copy any information, data, text, photographs, graphics, video, or other materials provided with the Services (“Content”) unless: (1) You use the Content solely for personal, informational and non-commercial purposes; (2) Shivasi International Solutions’s trademarks and copyright symbol and statement set forth on each page of the Site appears on each downloaded or copied page; and (3) no modifications are made to any Content. The rights granted to you in connection with the Services constitute a license and not a transfer of title. Shivasi International Solutions reserves the right to revoke the authorization to view, download and print the Content available on the Site at any time, and any such use shall be discontinued immediately upon notice from Shivasi International Solutions. Except as expressly provided herein, You may not use, download, upload, copy, print, display, perform, reproduce, publish, license, post, transmit or distribute any Content from the Services in whole or in part without the prior written permission of Shivasi International Solutions. Any rights not expressly granted herein are reserved by Shivasi International Solutions.


You shall not: (a) “mirror” any Content on the Site on any other server without Shivasi International Solutions’s prior express written permission, (b) use the Service for any illegal purpose, (c) misuse, abuse or make any unauthorized use of any property, network, website, personnel or equipment of Shivasi International Solutions or its customers or its suppliers, including but not limited interfering with or otherwise disrupting networks connected to the Service, (d) engage in any activities or actions in connection with the Services that infringe or misappropriate the intellectual property rights of others, including without limitation, copyright, patent, trademark, trade secret and confidential information, (e) engage in any activities that violate the personal privacy or publicity rights of others; (f) access, monitor or use data, traffic, systems, facilities or networks provided with or accessible from the Services, without proper authorization, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorization of the owner of the system or network; (h) interfere with the Services or any system, service, network, or person accessible from the Services, including without limitation deliberate attempts to overload a system by the multiple postings of messages.


While we use reasonable security measures to deliver the Services.

Modifications to the Services

We reserve the right, for any reason, in our sole discretion and without notice to you, to modify, terminate, change, suspend or discontinue any and all aspects of the Services, including Content, Software, features and/or hours of availability, and we will not be liable to you or to any third party for doing so.


All comments, feedback, information (other than your personally identifiable information or billing information) or materials submitted to Shivasi International Solutions (“Submissions”) shall be considered non-confidential and Shivasi International Solutions’s property. By providing such Submissions to Shivasi International Solutions, You agree to assign to Shivasi International Solutions, at no charge, all worldwide rights, title and interest in copyrights and other intellectual property rights to the Submissions. Shivasi International Solutions shall be free to use and/or disseminate such Submissions on an unrestricted basis for any purpose.
You acknowledge that you are responsible for the Submissions that you provide, and that you have full responsibility for the Submissions, including their legality, reliability, appropriateness, originality and copyright. You represent, warrant and agree that You shall not upload, post, transmit, distribute or otherwise publish through the Site, or any service or feature made available on or through the Site, any materials which are, do, or could reasonably be construed to be constitute or contain false or misleading indications of origin, endorsement or statements of fact; or contain sensitive, proprietary or confidential information about Yourself or others.
Except as may be expressly permitted in connection with one of the Site’s services, you also may not offer to buy or sell any product or service on or through your Submissions. We will not accept responsibility for any information included in any Submissions created or posted by third parties. You alone are responsible for the content and consequences of any and all of your activities and you submit Submissions at your own risk.
By submitting or sending Submissions to Us, You: (i) represent and warrant that the Submissions are not confidential or secret, and no confidential or fiduciary relationship is intended or created between You and Us in any way, (ii) represent and warrant that the Submissions are original to You, that no other party has any rights thereto, and that any “moral rights” in Submissions have been waived, and (iii) You grant Us and Our affiliates a royalty-free, unrestricted, worldwide, perpetual, irrevocable, non-exclusive and fully transferable, assignable and sub-licensable right and license to use, copy, reproduce, modify, adapt, print, publish, translate, create derivative works from, distribute, perform and display such material (in whole or part) and/or to incorporate it in other works in any form, media, or technology now known or later developed, including for promotional and/or commercial purpose, and to authorize others to do so. We cannot be responsible for maintaining any Submissions that You provide to Us, nor are We responsible for any information included in any Submissions (for example, without limitation, a blog post or any comments to blog(s) created or posted by Users), and we may delete or destroy any such Submissions at any time.

Proprietary Rights

Shivasi International Solutions does not grant any license or other authorization to any user of our trademarks, registered trademarks, service marks, other copyrightable material, patents or any other intellectual property by including them with the Services.

Links from and to the Site

This Site may contain hyperlinks to Web sites that are not controlled by Shivasi International Solutions. Shivasi International Solutions is not responsible for and does not endorse or accept any responsibility over the contents or use of these Web sites, including, without limitation, the accuracy or reliability of any information, data, opinions, advice or statements made on these Web sites.
You may not provide any type of link to the Site without the express written permission of Shivasi International Solutions. We reserve the right, however, to deny any request or rescind any permission granted by Us to link through such other type of link, and to require termination of any such link to the Site, at Our discretion at any time.

Trademark Information

You are not permitted to use Shivasi International Solutions’s trademarks, or any of the Shivasi International Solutions trademarks, without the prior written consent of Shivasi International Solutions and from Shivasi International Solutions.

Dealings with Third Parties

In the course of delivering the Services to you, we may refer you to third parties, or the websites of third parties, that offer products and/or services that may facilitate the resolution of your services or otherwise be of potential assistance to you. These third parties and/or their websites may also be linked and/or displayed on the Site. Although we may link or otherwise refer you to such products and services offered by third parties, unless expressly stated to the contrary, such references, links and/or displays in no way mean, imply, suggest or constitute any evaluation or approval by us of those merchants or their products or services. We are not responsible in any way for any other Web sites, products, services or information. Your dealings with other entities promoted on or through the Services, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such other entity. You agree that shivasi.org shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the promotion of such other entities on the Services. Likewise, any third parties that may refer you to the Services have no responsibility or liability for the Services provided by Shivasi International Solutions.


Shivasi International Solutions reserves the right to cease providing the services for any reason at any time and instead, as your sole and exclusive remedy, refund the fees paid for the applicable services for the time period, if any, after termination of the services. If you breach the terms no refund will be provided. Other than providing a refund when we terminate for our convenience, shivasi.org will not be liable to you or any third-party for termination of the services for any reason. You acknowledge and agree that upon termination Shivasi International Solutions may immediately deactivate or delete your user account and all related information and files in your user account and/or bar any further access to the services.


You agree to defend, indemnify and hold Shivasi International Solutions, its directors, officers, employees, agents and affiliates harmless from any and all claims, liabilities, damages, costs and expenses, including reasonable attorneys’ fees, in any way arising from or related to your use of the services or your violation of the terms.

Limitation of liability

In no event shall shivasi.org , its suppliers, and referral partners or any of their respective directors, officers, employees, agents, or content or service providers be liable for any indirect, special, incidental, consequential, exemplary or punitive damages of any kind or nature, whether from contract, tort (including negligence), miss presentation, strict liability or any other legal or equitable theory, arising from directly or indirectly related to the use of, or the inability to use, the services, software, content or your device and other technology including, without limitation, lost sales, lost revenue, lost profits or other loss of business, loss of or damage to data, or cost of substitute services even if Shivasi International Solutions has been advised of the possibility of such damages. Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages so the above limitations or exclusions may not apply to you.

Electronic Communications

The information communicated on this Site constitutes an electronic communication. When you communicate with Us through the Site or other forms of electronic media, such as e-mail, You are communicating with us electronically. You agree that Shivasi International Solutions, on behalf of itself and others who may be involved with delivering the Services (as applicable), may communicate electronically by e-mail and/or may make communications available to you by posting them on the Site, and that such communications, as well as notices, disclosures, agreements and other communications that We provide to You electronically, are equivalent to communications in writing and shall have the same force and effect as if they were in writing.

Notices and communications to Shivasi International Solutions must be sent to the applicable address or to sales@shivasi.org.

General Information

The Terms together with the Privacy Policy and any applicable license agreements constitute the entire agreement between you and Shivasi International Solutions and govern your use of the Services, superseding any prior or contemporaneous agreements between you and Shivasi International Solutions. The failure of Shivasi International Solutions to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. If any provision of the Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties” intentions as reflected in the provision, and the other provisions of the Terms remain in full force and effect. You may not assign the Terms or any of your rights or obligations under the Terms without Shivasi International Solutions’s express written consent. The Terms inure to the benefit of Shivasi International Solutions’s successors, assigns and licenses. The section titles in the Terms are for convenience only and have no legal or contractual effect.